Delete Your ConNEXTion Account
Last updated: November 11, 2025
🛡️ Your Control, Your Data
At ConNEXTion, we respect your right to control your personal information. You can request deletion of your account and associated data at any time.
How to Delete Your Account
Option 1: Delete from Within the App (Recommended)
Step 1: Open the ConNEXTion app on your device
Step 2: Navigate to Settings (gear icon in top-right)
Step 3: Scroll down to Account Settings
Step 4: Tap "Delete Account"
Step 5: Read the deletion warning carefully
Step 6: Confirm by tapping "Delete My Account"
Step 7: Your account will be deleted immediately, and you'll be signed out
Option 2: Contact Support
If you cannot access the app or need assistance, you can request account deletion by contacting us:
Email: support@connextion.digital
Subject Line: "Account Deletion Request"
Include: Your email address or user ID associated with the account
Response Time: We will process your request within 7 business days
📧 Email Support for Account Deletion
⚠️ Important: Account Deletion is Permanent
Once deleted, your account cannot be recovered. All your data will be permanently removed from our systems (see details below).
What Data Gets Deleted
| Data Type |
Action |
Timeline |
| Account Information |
Permanently deleted |
Immediate |
• Email address
• Display name
• Profile picture
• Authentication credentials |
|
|
| Usage Data |
Permanently deleted |
Immediate |
• App usage statistics
• Doom scrolling data
• Focus session history
• Daily activity logs |
|
|
| Gamification Data |
Permanently deleted |
Immediate |
• Badges earned
• Streak history
• Achievement progress
• Points and scores |
|
|
| League Participation |
Removed from all leagues |
Immediate |
• League memberships
• Leaderboard entries
• Party streak contributions
• League scores |
|
|
| Subscription Data |
Permanently deleted |
Immediate |
• Subscription tier
• Purchase history records
• Subscription status |
|
|
| App Preferences |
Permanently deleted |
Immediate |
• Settings and preferences
• Theme selection
• Notification preferences
• Custom configurations |
|
|
What Data Gets Retained (If Any)
| Data Type |
Retention Period |
Reason |
| Aggregated Analytics |
Retained (anonymized) |
App improvement and research |
• Non-identifiable usage patterns
• Feature usage statistics
• Performance metrics |
Cannot be linked back to you |
Statistical analysis only |
| Financial Records |
Up to 7 years |
Legal compliance (tax, accounting) |
• Transaction IDs (no personal data)
• Purchase timestamps
• Refund records |
Required by law |
Financial regulations |
| Support Communications |
Up to 90 days |
Customer service continuity |
• Email conversations
• Support tickets |
Then permanently deleted |
Service quality assurance |
| Backup Systems |
Up to 30 days |
Technical infrastructure |
| • Automated backups |
Then permanently purged |
System redundancy and disaster recovery |
Active Subscriptions
⚠️ Important: Subscription Management
Deleting your ConNEXTion account does NOT automatically cancel your Google Play subscription.
To Cancel Your Subscription:
- Before deleting your account, cancel your subscription through Google Play
- Open Google Play Store app
- Tap your Profile icon → Payments & subscriptions → Subscriptions
- Find ConNEXTion Plus or Organizer Pro
- Tap "Cancel subscription"
- Confirm cancellation
- Then proceed to delete your ConNEXTion account
Note: You will retain access to premium features until the end of your current billing period.
Impact on Other Users
If You're in a League:
- ✅ You will be immediately removed from all leagues
- ✅ Your historical scores remain for league organizers (anonymized as "Former Member")
- ✅ Other members can continue competing without disruption
- ✅ Party streaks you contributed to will continue for remaining members
If You Created a League:
- ⚠️ If you're the only organizer, the league will be archived
- ✅ Members can still view historical data but cannot submit new scores
- 💡 Recommendation: Transfer ownership to another member before deleting your account
Timeline & Confirmation
⏱️ Deletion Timeline:
- In-App Deletion: Immediate (instant)
- Email Request: Within 7 business days
- Data Backup Purge: Within 30 days
- Full System Purge: Complete within 90 days
You Will Receive:
- 📧 Email confirmation when deletion is initiated
- 📧 Final confirmation when all data is permanently removed (within 7 days)
- 📋 Deletion report summarizing what data was removed (optional, upon request)
Before You Delete
⚠️ Consider These Alternatives:
- Pause Your Streak: Take a break without losing progress
- Leave Leagues: Exit competitive leagues but keep your account
- Sign Out: Stop using the app temporarily without deletion
- Export Your Data: Download your usage history before deleting (Settings → Export Data)
Questions or Need Help?
If you have questions about account deletion, data retention, or need assistance:
🌍 Your Rights
Depending on your location, you may have additional data protection rights under GDPR (EU), CCPA (California), or other privacy laws. Contact us to exercise these rights.